eTail Canada 2017

May 16 - 18, 2017

Hyatt Regency Toronto, ON


 Brad Davies
Brad Davies Director, eCommerce Grand & Toy (An Office Depot Company)
Brad Davies is the Director of eCommerce at Grand & Toy Limited, an Office Depot Inc. company which is one of North America’s largest online retailers. Brad has nearly 20 years of working in e-commerce, primarily in the B2B space. Since joining Grand & Toy in 2006 he has been part of an online evolution through digital marketing, sales enablement, analytics, merchandising and development of a website that grew from an online catalogue to its newest iteration in responsive design. delivers accountability and control to a broad audience in the B2B space while leveraging the best practices and expectations of the B2C space.

Day Two: Navigating Marketing Touchpoints Across Platforms

3:30 PM Interactive Roundtable Working Groups

These interactive sessions are your opportunity to ask personal Q & A from the track presentations; sit with the presentation you may have missed, and network in a relaxed setting. Priority seating for retailers.

1. Criteo Roundtable
Executive Presenter, Criteo

2. Using Custom Audiences To Increase Engagement, Relevancy, and Sales Via Social Media

Di Gallo, Director, Social Media, Indigo Books & Music

3. YouTube Your Brand: How to Go Viral with Video

Neil Turner, Director of Marketing, FortNine
Ryan Kluftinger, Video Host, FortNine

4. Lifecycle Email Marketing: Sending The Right Message To The Right Customer At The Right Time

Lisa S. Li, Digital CRM and Email Marketing Specialist, Lush Fresh Handmade Cosmetics North America

5. Responsive Customers: Streamlining The Path To Conversion

Brad Davies, Director, eCommerce, Grand & Toy (An Office Depot Company)

6. Striking A Partnership: Creating End-user customer profiles from multi-retailers to brands
Elisa Wong, Director Marketing, Holiday Group

7. eCommerce Merchandising
Adam Powell, Director, eCommerce Merchandising, Hudson’s Bay Company

8. Creating Customer Loyalty With Effective Post-Purchase Messaging
Greg Zakowicz, Senior Commerce Marketing Analyst, Bronto Software

The post-purchase customer experience can often determine whether a customer feels valued and becomes a loyal, repeat customer, or a one-time shopper. As consumer behavior changes, carefully crafting a post-purchase marketing program that reinforces your brand value and meets your customers’ expectations is critical in creating loyalty.

Day Three: The Future Of Innovative Retail Is Now

12:05 PM Responsive Customers: Streamlining The Path To Conversion

Grand & Toy recently enhanced our e-commerce site,, using responsive design. With e-commerce as our primary customer engagement touch point, Grand & Toy relies on this platform to drive not only commerce but also engagement and fulfillment across multiple and diverse business segments. During this session, Brad will speak to the key benefits which drove Grand & toy’s decisions to re-launch with responsive design.
• Looking at how responsive allowed Grand & Toy to deliver a best-in-class B2C experience that also fulfills the B2B expectations
• Building an experience that enables us to benefit from better recognition not only from google, but also to formal business engagements (i.e. RFP)
• Aligning the roles of design and development in resourcing what is a significant undertaking
• Taking advantage of a redesign to reduce pages in the conversion path for ordering, account sign-up and administration