Brock has over a decade of experience evaluating and overseeing the implementation of customer-centric technologies to enhance operational processes that drive exceptional customer experiences.
As a systems analyst with Club Assist, the world’s largest roadside automotive services provider, Brock was tasked early on with responsibility for the North American implementation of the firm’s global ERP deployment. With a focus on building long-term strategic partnerships with both internal and external stakeholders he was able to build innovative new ways to service customers using mobile and cloud technologies. Within six short years, Brock’s innovative technology approach to service customers resulted in his promotion to Vice President Global IT. His responsibility spanned the globe with oversight of all technology for 500 staff members, 3,500 contracted service providers; which provided unrivaled service to 60 million automotive club members.
Currently as ShipTrack’s Senior Vice President Sales, Brock has global responsibility for the firms’ revenue objectives and it is his close customer relationships that are key to ensuring Shiptrack’s development program responds to market demands.