eTail Canada 2017

May 16 - 18, 2017

Hyatt Regency Toronto, ON


 Gillian Stein
Gillian Stein CEO Henry’s
Gillian Stein is the CEO of Henry’s, the largest specialty imaging retailer in Canada.   Under the tagline “Canada’s Greatest Camera Store” she is leading the transformation of the traditional retailer to a true omni-channel specialty business that prides itself on listening to its customers and the community.  Born and raised in a retail environment, Gillian began working with the Henry’s team early on in her career in retail and has worked across a  number of functions giving her a thorough understanding of the inner workings of the business. 
Prior to joining Henry’s full time, Gillian worked within the global responsible investment research firm, Sustainalytics, and has held numerous positions in the public sector as well as the United Nations.  Gillian has a Master’s degree in International Development from the University of Sussex in England, a Bachelor of Commerce from the University of McGill and is also a certified Project Management Professional (PMP).

Day One: Borderless Commerce And Beyond

10:00 AM C-LEVEL PANEL DISCUSSION: Evolving Your Organization…Weekly.

This keynote panel delves into all things omni-channel.  Learn how to transform your culture to execute successful omni-channel initiatives, what works, what doesn’t, and what’s coming down the pipeline for leading omni-channel retailers:
• Looking at omni-channel reporting structures for cultural transformation
• Keeping up with and mapping technical changes for the very short term, short term, and long term
• Realistic goals and sales milestones: growing the business and ensuring scalability for success
• Developing an overall data-centric picture of your customer as the foundation for your business strategies