eTail Canada 2017

May 16 - 18, 2017

Hyatt Regency Toronto, ON


 Lisa S. Li
Lisa S. Li Digital CRM and Email Marketing Specialist Lush Fresh Handmade Cosmetics North America
With 8 years of global experience in eCommerce, focusing on data-driven marketing, Lisa is passionate for utilizing data to guide retention strategy and improve customer experience.

Day Two: Navigating Marketing Touchpoints Across Platforms

2:30 PM Lifecycle Email Marketing: Sending The Right Message To The Right Customer At The Right Time

Being more effective with budget and nixing “blast and batch emails” enhances your relationship with your customers. Knowing what product to “pitch” based upon CRM contributes to the bottom line. Join Lisa as she shares tactics to build lifetime value with your favorite customers:
• Trigger email campaigns at different stages of customer life cycle
• Use segmentation to deliver relevant campaigns
• Split test each and every time

3:30 PM Interactive Roundtable Working Groups

These interactive sessions are your opportunity to ask personal Q & A from the track presentations; sit with the presentation you may have missed, and network in a relaxed setting. Priority seating for retailers.

1. Criteo Roundtable
Executive Presenter, Criteo

2. Using Custom Audiences To Increase Engagement, Relevancy, and Sales Via Social Media

Di Gallo, Director, Social Media, Indigo Books & Music

3. YouTube Your Brand: How to Go Viral with Video

Neil Turner, Director of Marketing, FortNine
Ryan Kluftinger, Video Host, FortNine

4. Lifecycle Email Marketing: Sending The Right Message To The Right Customer At The Right Time

Lisa S. Li, Digital CRM and Email Marketing Specialist, Lush Fresh Handmade Cosmetics North America

5. Responsive Customers: Streamlining The Path To Conversion

Brad Davies, Director, eCommerce, Grand & Toy (An Office Depot Company)

6. Striking A Partnership: Creating End-user customer profiles from multi-retailers to brands
Elisa Wong, Director Marketing, Holiday Group

7. eCommerce Merchandising
Adam Powell, Director, eCommerce Merchandising, Hudson’s Bay Company

8. Creating Customer Loyalty With Effective Post-Purchase Messaging
Greg Zakowicz, Senior Commerce Marketing Analyst, Bronto Software

The post-purchase customer experience can often determine whether a customer feels valued and becomes a loyal, repeat customer, or a one-time shopper. As consumer behavior changes, carefully crafting a post-purchase marketing program that reinforces your brand value and meets your customers’ expectations is critical in creating loyalty.