Day 3: Customer Loyalty: How To Bring Your Customers Further Into Your Brand
Wednesday, May 6th, 2020
Takara Small, award-winning journalist, entrepreneur and technology columnist for CBC's Metro Morning in conversation with Damon Sloane, Vice President of Ecommerce & Customer Experience at DAVIDsTEA.
DAVIDsTEA is currently engaged in a major digital transformation - get an inside look at what a digital transformation looks like as it unfolds in real time. Learn how DAVIDsTEA is using AI, mobile technologies and personalization to bring an industry that is over 3000 years old to today’s modern consumer.
- Learn about the challenges to company culture and the daily impact on the people.
- Understand the mindset of C-level executives and how to influence them.
- Gain insights into why shifting to a truly customer centric mindset sets you up for success.
- Meet DAVI, the virtual tea guide delivering AI driven, personalized tea recommendations who has come to embody the digital transformation.