Ekaterina Dobrokhotova | eTail Toronto

Ekaterina Dobrokhotova

VP, Marketing Miele

Monday, May 4, 2026

2:10 PM Track A: Fireside Chat: Hyperpersonalization Strategies that Go Beyond the Basics to Boost Customer Retention

To cut through the noise, brands need to deliver experiences that feel uniquely tailored to their customers, not just targeted to broad audience segments. This session explores advanced personalization strategies that use real-time data and predictive insights to strengthen brand affinity and long-term loyalty.

  • Move beyond demographic segmentation by using behavioral data and psychographic profiling to tailor experiences at an individual level
  • Implement real-time personalization engines that adapt content, offers, and communications as customer preferences evolve
  • Combine predictive modeling with post-purchase insights to anticipate needs, deepen loyalty, and reduce churn over time 

Check out the incredible speaker line-up to see who will be joining Ekaterina.

Download The Latest Agenda