Michelle Grant
Director, Industry Insights Salesforce
Monday, May 4, 2026
10:40 AM Partner Presentation: Connected Shoppers: How AI and Unified Commerce Are Shaping the Future of Retail
The way people shop has fundamentally changed—and retailers still relying on disconnected systems are falling behind.
Today's shoppers move seamlessly between physical stores, social media, and AI-powered assistants. To keep up, leading retailers are unifying their commerce platforms and putting AI Agents to work—not just to automate tasks, but to actively drive revenue.
This session maps out what the next era of retail looks like and how you can get ahead of it.
You'll walk away knowing how to:
- Meet customers where they are—across discovery, social, and search
- Build the unified foundation that 85% of retailers say is essential for scaling growth and efficiency
- Put AI Agents to work in ways that transform your operations
Check out the incredible speaker line-up to see who will be joining Michelle.
Download The Latest Agenda