07 - 09 May, 2019
Hyatt Regency Toronto, ON
Head of Omnichannel Technology and Global Strategy
Store fulfillment has become table stakes to meeting consumer expectations and driving profitability. As a result, today’s modern order management systems have inherent capabilities for store fulfillment to align stores as mini-distribution centers. This alignment better serves customers with a cross-chain view of inventory regardless of their shopping channel and a broader assortment of goods whether the goods are in a store, in a warehouse or even a dropship supplier. These modern systems make fulfillment agile, accurate and profitable with sophisticated yet intuitive tools to ensure inventory capacity and store resources are optimized. And to profitably execute, retailers need to have several capabilities including intelligent order routing and inventory visibility, store fulfillment technology to enable associates to fulfill online orders, and advanced analytics to determine how to deliver fast and profitably.