The Future of AI in Retail and eCommerce

The following report explores how artificial intelligence (AI) is poised to transform retail and eCommerce over the next three years through innovative use cases and growing implementations. With 85% of the surveyed respondents planning to increase their investments in AI technology in the next year, more and more brands will compete based on their ability to use AI solutions to enhance both internal operations and the customer experience.

Next-Generation Customer Loyalty Strategies

Some retail and eCommerce organizations are facing challenges in adapting existing workflows to new technologies. Others are struggling to personalize the customer experience at scale. Furthermore, while virtually all the respondents believe the post-purchase experience is an important part of their loyalty strategies, many lack key capabilities. This report explores how retail and eCommerce leaders will shape their customer loyalty programs over the next 12 months.

eTail Palm Springs 2025: After The Event Report

Our report reveals the most critical topics discussed at eTail Palm Springs 2025, providing actionable insights for retail and eCommerce leaders navigating a changing marketplace. It explores critical strategies for building brand trust with socially and environmentally conscious consumers, adapting to shifting consumer behavior in a volatile economy, and delivering seamless omnichannel experiences that meet modern shopper expectations. Download your copy today!

Trust, Transparency, and the Future of Artificial Intelligence in Marketing

Marketing leaders are integrating artificial intelligence into their strategies and operations, with varying degrees of adoption, trust, and success. This report examines how marketing leaders are currently utilizing AI, what objectives brands have set for AI in the coming year, and what factors are influencing marketers’ confidence in AI-powered solutions. The findings reveal a marketing landscape in transition, where professionals recognize AI’s potential benefits, yet maintain healthy skepticism about its impact on their work.

Future Customer Journeys in Retail and eCommerce

This report explores how effectively retail and eCommerce organizations are enhancing the customer journey to drive growth and customer loyalty. Drawing insights from a survey of industry leaders and presenting direct quotes from discussions at eTail Boston 2024, the report highlights key trends driving the future of the retail and eCommerce customer experience. The report also includes a notable case study outlining the use of storytelling and AI-powered personalization to drive meaningful customer shopping experiences. It ends with an analysis of what retail and eCommerce brands plan to do in the next 12 months to enhance customer journeys moving forward.

eTail Canada 2023 Trends Report

In the eTail Canada 2023 Trends Report, you’ll be given the inside scoop on the latest industry trends such as supply chain, targeting the right customers, and investment strategies, and how they affect you.