Ashley Hood

eCommerce Operations Manager Lowe’s Canada

Ashley has been the eCommerce Operations Manager at Lowe’s Canada since 2013.  Focused on the customers’ experience especially after they click the ‘submit order’ button, her days are filled with everything from order fulfillment to customer service.  Touching upon such a broad range of responsibilities means every day is like an adventure with no two days ever the same.  Never hesitant about questioning the status quo, she is always ensuring the voice of the customer is heard.  Ashley previously worked at Hudson’s Bay Company in various departments including HBC Rewards, Olympics (Vancouver 2010 games) and eCommerce.  Prior to finding her niche in eCommerce operations, Ashley lived a very different life getting a degree in zoology and living on a remote tropical beach protecting sea turtles.