eTail Canada 2021

2021

Toronto, ON

Richard Downe, Sr. Director, Data Science at Loblaw
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Richard Downe


Sr. Director, Data Science
Loblaw

Check out the incredible speaker line-up to see who will be joining Richard.

Download The Latest Agenda

Day 2: Next Level Personalization: The Immersive, Hyper-Tailored Shopping Experiences Customers Crave

Tuesday, May 5th, 2020


3:30 PM How To Use Sophisticated Data Strategies To Analyze Purchase Patterns And Customer Behavior To Drive Sales

Artificial intelligence is a goldmine of customer data, with machines interacting one on one with the customer, collecting qualitative and quantitative data that reveals customer preferences, predicts customer behaviors, and helps you build even more sophisticated buyer personas. Learn how to:

  • Uncover previously unseen data points through machine learning 
  • Move beyond data silos and manual efforts to manifest exceptional user journeys
  • Predict behavior before it happens and anticipate when a customer will be interested in a purchase so that you can capitalize on that moment