Tara Conway | eTail Toronto

Tara Conway

Tara Conway

VP, Community Executiv
Tara Conway

Monday, May 4, 2026

11:15 AM Keynote Panel: Building a Cohesive, Compelling Customer Journey for the Ultimate Omnichannel Experience

In today’s consumer landscape, the customer is shopping anywhere, everywhere, all at once – and expects brands to keep up. How are retailers thinking about providing engaging, seamless brand experiences that exceed customer expectations no matter which channel the customer is shopping in?

  • Create seamless, consistent interactions by unifying online, mobile, and in-store channels, enabling customers to effortlessly shift between platforms and touchpoints
  • Use real-time data integration and AI-powered personalization to tailor messaging, offers, and product recommendations throughout every step of the customer journey
  • Invest in the right technologies to enhance convenience and customer satisfaction 

Tuesday, May 5, 2026

12:00 PM Fireside Chat: AI Readiness: Equipping Your Teams with the Tools They Need to Excel in an AI Enabled Digital Landscape

Empowering retail teams to harness AI is foundational for staying competitive and driving innovation. Learn how industry leaders are cultivating practical skills, deploying transformative AI solutions, and establishing best practices for safe, scalable adoption across every business function.

  • Invest in practical AI training and upskilling programs that empower retail teams with skills in AI tools, prompt engineering, and data-driven decision-making
  • Deploy human-centric AI applications such as hyper-personalization, AI-powered customer support, and predictive inventory management to enhance customer experience while allowing teams to focus on higher-value interactions
  • Foster a culture of continuous AI experimentation combined with governance and security best practices to safely scale AI adoption across merchandising, marketing, and operations functions 

12:30 PM Women in eTail Lunch

Meet with likeminded female retail professionals over a networking lunch to connect over shared challenges and ambitions! 

Check out the incredible speaker line-up to see who will be joining Tara.

Download The Latest Agenda