eTail Canada 2018

May 15-May 17, 2018

Hyatt Regency Toronto, ON

1-888-482-6012

Industry Reports & Whitepapers

eTail Canada Director's Report

With retail eCommerce sales in Canada expected to reach C$34.04 billion in 2016, Canadian businesses are “leap-frogging” over themselves for the next phase in its evolution. Retail market leaders continue major shifts to build online commerce and transform via digital innovation.
In this year’s Director’s Report, Megan Kessler, Director of eTail Canada, analyzes the forces driving retail success and innovation and discusses how the retail landscape is facing major change in 2016.

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Breaking the Border: International Opportunities for Growing Canadian Retailers

Canadian retailers face unique barriers when engaging customers abroad, most notably in the United States. Smaller Canadian retailers are looking towards cost-effective solutions and partnerships that will enable them to build out omnichannel, service, and fulfillment capabilities in Canada and abroad.

Breaking the Border provides insights into these retailers’ biggest fulfillment, service, and omnichannel challenges to profitability when engaging customers across borders. You will discover:

  • What methods Canadian retailers will adopt to broaden customer service capabilities
  • How these retailers are responding to growing demand for customer service to drive revenue
  • Which omnichannel capabilities retailers will expand to meet evolving consumer demands


How Canadian Retailers Are Confronting Inventory and Fulfillment Challenges

The Canadian retail landscape is constantly changing. In an omnichannel world, Canadian brands are constantly being challenged to meet their customers on whatever channel is most convenient for them, and to deliver sold goods as efficiently as possible. Unfortunately, that is not always easy.

This paper will assess how Canadian brands are responding to the omnichannel paradigm and what that means for their changing inventory management practices. Omni-channel retail is shaking up consumers’ expectations, making them accustomed to seamless shopping and ordering across channels and, just as importantly, expedited delivery at low costs. This poses a unique problem for Canadian retail brands.

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