eTail Toronto 2024

September 25 - 26, 2024

Hyatt Regency Toronto, ON

DAY TWO: NEXT GEN CUSTOMER LOYALTY & HYPER-PERSONALIZED RETAIL

Thursday, September 26, 2024

DAY ONE: THE FUTURE OF SHOPPING & SEAMLESS CUSTOMER EXPERIENCE DAY TWO: NEXT GEN CUSTOMER LOYALTY & HYPER-PERSONALIZED RETAIL
+ Show All Session Details

7:45 am - 8:45 am Registration & Networking Breakfast

7:45 am - 8:35 am Women in Retail Breakfast

7:45 am - 8:35 am Check-in With Yourself: Health& Wellness Sanctuary

8:45 am - 8:50 am Welcome Remarks

8:50 am - 9:00 am Chairperson’s Opening Remarks

9:00 am - 9:20 am Keynote Case Study: Reinventing Iconic: Modernizing Legacy Brands to Engage Gen Y-Z

9:20 am - 9:50 am Keynote Panel Interactive: Fan Fueled Creativity: Unleash the Power of Your Brand

  • Leveraging data to better understand fans and personalize their digital experience
  • Explore the power of social media/influencer marketing in driving authentic connections with fans
  • Use cases from leading North American sports brands on how technology is transforming the future of media and fan experience 

9:50 am - 10:30 am Refuel and Recharge Refreshment Break & Attendee Connection Zone

9:50 am - 10:30 am GATHER & CONNECT MEETUPS

+Achieving Cult Brand Status & Social Commerce

+ Founders Circle -Young Brands

+Gen Z Future of Retail

10:30 am - 10:50 am Keynote Fireside Chat: Time’s up Cookies: Maximizing Data To Anticipate Future Retail Shopper Behavior & Navigate Cost Conscious Consumers

10:50 am - 11:10 am Keynote Client Fireside Chat

11:10 am - 11:30 am Keynote Case Study: Personality Pays: How Brands with Personality Drive Profits and Impact

11:30 am - 11:50 am Keynote Client Case Study

11:50 am - 12:20 pm Keynote Panel Interactive: Achieving Cult Brand Status: Increasing Revenue with the Power of Live Commerce, Retail Media, and Emerging Channels

12:20 pm - 1:30 pm Networking Luncheon

12:20 pm - 1:30 pm Invitation Only Sponsored Lunch

12:20 pm - 1:30 pm Advisory Board Lunch

Track A: Customer Loyalty & Retention

1:30 pm - 1:35 pm Chairperson’s Remarks

Track A: Customer Loyalty & Retention

1:35 pm - 2:05 pm Panel Discussion: The Loyalty Loop: Leveraging Post-Purchase Experiences to Drive Repeat Customers

Track A: Customer Loyalty & Retention

2:05 pm - 2:25 pm Client Case Study: Using Data and Digital Experiences to Cultivate Loyalty

Track A: Customer Loyalty & Retention

2:25 pm - 2:55 pm Panel Discussion: Automation and Personalization: The Dynamic Duo of Email and SMS Marketing

Track B: Social Commerce & Emerging Channels

1:30 pm - 1:35 pm Chairperson’s Remarks

Track B: Social Commerce & Emerging Channels

1:35 pm - 2:05 pm Panel Discussion: The New Media Mix: Crafting Multi-Channel Strategies for Customer Acquisition

Track B: Social Commerce & Emerging Channels

2:05 pm - 2:25 pm Client Case Study

Track B: Social Commerce & Emerging Channels

2:25 pm - 2:55 pm Panel Discussion: Building Communities, Driving Conversions: The Future of Social Commerce

2:55 pm - 3:40 pm PM BREAK & Attendee Connection Zone

2:55 pm - 3:40 pm C-Suite Retreat

This closed door think tank will bring together C-Level leadership from top retailers to discuss most pressing challenges and opportunities.

3:40 pm - 4:00 pm Peer-To-Peer ROUNDTABLES

Sit down at these 40-minute peer-led small group discussions and leave with your biggest pain points addressed!

Table 1: Leveraging big data to drive retention and deliver customer-lifetime value

Table 2: Customer acquisition strategies for a cookie-less future

Table 3: Diversifying revenue growth with social commerce

Table 4: Tactics to build the right infrastructure and team to adopt and scale retail technologies

4:00 pm - 4:45 pm Audience Interactive - ASK THE EXPERTS!?

Be part of the show and join this interactive audience Q&A session with speakers to get solutions to your most pressing questions, share your session takeaways, and engage in a healthy debate with some of the greatest minds in retail. 

4:45 pm - 4:45 pm End of eTail Toronto 2024